At Frank Gay Commercial, quality workmanship is more than a goal. It is a commitment. Whether we’re completing a plumbing repair, performing routine service, or installing a new system, we take pride in delivering dependable solutions that meet industry standards and exceed customer expectations.
To provide our customers with confidence and peace of mind, we back our work with comprehensive labor and workmanship warranties. Understanding what is covered, and what is not, helps ensure clear expectations and a positive experience from project completion through the warranty period.
Our Commitment to Quality
Every project performed by Frank Gay Commercial is completed by trained professionals who are dedicated to delivering reliable and lasting results. We stand behind the quality of our labor and workmanship and provide warranty coverage designed to protect our customers from defects related to the work we perform.
Our warranty policy is straightforward: if an issue arises due to workmanship that falls within the warranty period and coverage guidelines, we will evaluate the situation and make the necessary corrections.
One-Year Warranty on Service and Repair Work
All plumbing service and repair work completed by Frank Gay Commercial is covered by a one-year labor and workmanship warranty beginning on the date the work is completed.
If a problem develops during the warranty period and our evaluation determines that the issue is the direct result of defective workmanship, our team will return to correct the problem at no additional labor cost to the customer.
It is important to note that this warranty applies only to the specific repair or service originally performed. It does not extend coverage to unrelated plumbing systems, equipment, or components, nor does it reset or extend the original warranty period.
One-Year Warranty on New Installations
Frank Gay Commercial also provides a one-year labor and workmanship warranty on new plumbing installations. This includes equipment and systems such as:
- Water heaters
- Pumps
- Piping systems
- Valves
- Plumbing fixtures
- Related plumbing equipment and components
Our installation warranty covers issues resulting from workmanship during the installation process. If an installation-related problem occurs within the warranty period and is determined to be the result of our workmanship, we will provide corrective labor at no charge.
This warranty reflects our confidence in the quality of our installation practices and our commitment to long-term customer satisfaction.
Understanding Manufacturer Warranties
In addition to Frank Gay Commercial’s labor warranty, many products and materials installed as part of a project may be covered by a manufacturer’s warranty.
Manufacturer warranties typically cover defects in materials or factory workmanship. However, coverage varies significantly depending on the manufacturer and product.
Customers should be aware that while a manufacturer may replace a defective part, labor costs associated with:
- Diagnosing the issue
- Removing the defective component
- Installing replacement parts
- Reassembling or testing equipment
are often not included under standard manufacturer warranty programs.
Labor reimbursement is available only when specifically provided by the manufacturer through an extended labor warranty or separate agreement.
When applicable, Frank Gay Commercial will assist customers with the warranty claim process. However, all decisions regarding coverage, limitations, approvals, and denials remain solely the responsibility of the manufacturer.
Warranty Exclusions and Limitations
While our warranty provides valuable protection against workmanship-related issues, certain conditions and circumstances fall outside its scope.
The Frank Gay Commercial warranty does not cover failures, damages, or performance issues caused by:
- Normal wear and tear
- Abuse, misuse, neglect, or improper operation
- Failure to perform routine maintenance
- Freezing temperatures and freeze-related damage
- Corrosion, chemical exposure, or water quality issues
- Acts of nature, power surges, flooding, or other events outside our control
- Products or materials supplied by others
- Alterations, modifications, repairs, or service completed by another contractor
- Building settlement, structural movement, or conditions unrelated to the plumbing system
Any repairs required as a result of these conditions will be considered billable services.
Commercial Construction Project Warranty Coverage
For large commercial construction projects, warranty requirements are generally established by the executed construction contract.
Unless otherwise specified in the contract documents, the standard warranty period for commercial construction projects is one year from the date of Substantial Completion.
Because commercial construction agreements often contain project-specific warranty provisions, customers should review their contract documentation to understand any unique warranty requirements or obligations associated with their project.
Warranty Limitations
Frank Gay Commercial’s responsibility under this warranty is limited to the repair or correction of defects resulting from labor and workmanship performed by our company.
No additional express or implied warranties are provided beyond those specifically outlined in our warranty policy. Manufacturer warranties remain separate and are governed exclusively by the terms and conditions established by the manufacturer.
Confidence You Can Count On
When you choose Frank Gay Commercial, you’re choosing a partner committed to quality, professionalism, and accountability. Our warranty program reflects our confidence in the work we perform and our dedication to supporting our customers long after a project is complete.
Whether you need a plumbing repair, routine service, a new equipment installation, or support on a large commercial construction project, you can trust that Frank Gay Commercial stands behind its work with industry-leading service and a commitment to doing the job right.
