What Causes Water to Be Discolored or Have an Odor?

If you’ve ever turned on a faucet and noticed a rotten egg smell, rusty-colored water, or water that simply doesn’t look or smell right, you’re not alone. It’s one of the most common questions building owners and facility managers ask: “Why does my water smell bad or look discolored, and should I be concerned?” The … Continued

Why Am I Being Charged for Material Procurement?

If you’ve ever reviewed a service invoice and noticed labor charges associated with obtaining materials, you may have wondered, “Why am I paying someone to go buy parts?” It’s a fair question, and one we hear from customers from time to time. At Frank Gay Commercial Services, we believe pricing transparency is one of the … Continued

Why We Cannot Always Provide an Exact ETA

Providing excellent customer service is one of our top priorities, especially when customers are experiencing issues that impact on their business operations. One of the most common questions we receive is why we cannot always provide an exact estimated time of arrival (ETA) for our technicians. While we understand that customers would like a precise … Continued

Why the Price Doesn't Change When a Job Takes Less Time Than Estimated?

One of the most common questions customers ask is: “If the job took less time than estimated, why didn’t the price go down?” It’s a fair question, and understanding how service pricing works can help clear up the confusion. Labor Estimates Are Based on National Averages The labor times used to build repair and service estimates are … Continued

Why Did I Receive a Notice to Owner (NTO)? Does It Mean My Property Is Being Liened?

Few things get a property owner’s attention faster than receiving a legal-looking document in the mail that mentions lien rights. If you’ve recently received a Notice to Owner (NTO) from Frank Gay Commercial, your first question is probably: “Is someone placing a lien on my property?” The good news is that in most cases, the … Continued